At LivableLiving, we strive to provide high-quality products that meet your expectations. However, we understand that sometimes you may need to return or exchange an item. This Return and Exchange Policy outlines the procedures and guidelines for returning or exchanging products purchased from our website or store.
RETURN POLICY
- Eligibility: To be eligible for a return, the item must be in its original condition, with all original tags, packaging, and accessories included.
- Timeframe: Returns must be initiated within [Insert Timeframe, e.g., 30 days] of the delivery date.
- Reasons for Return: We accept returns for the following reasons:
+ Defective or damaged item
+ Incorrect item received
+ Item not as described
+ Change of mind (within [Insert Timeframe, e.g., 30 days] of delivery) - Return Process:
1. Contact our customer service team at [email protected] to initiate the return process.
2. Provide a detailed explanation of the reason for the return.
3. Receive a Return Merchandise Authorization (RMA) number, which must be included with the returned item.
4. Ship the item back to us at the address provided. - Refund: Refunds will be processed within [Insert Timeframe, e.g., 5-7 business days] of receiving the returned item. Refunds will be issued in the original payment method.
EXCHANGE POLICY
- Eligibility: To be eligible for an exchange, the item must be in its original condition, with all original tags, packaging, and accessories included.
- Timeframe: Exchanges must be initiated within [Insert Timeframe, e.g., 30 days] of the delivery date.
- Reasons for Exchange: We accept exchanges for the following reasons:
+ Defective or damaged item
+ Incorrect item received
+ Item not as described
+ Change of mind (within [Insert Timeframe, e.g., 30 days] of delivery) - Exchange Process:
1. Contact our customer service team at [email protected] to initiate the exchange process.
2. Provide a detailed explanation of the reason for the exchange.
3. Receive a Return Merchandise Authorization (RMA) number, which must be included with the returned item.
4. Ship the item back to us at the address provided.
5. Once we receive the returned item, we will ship the exchanged item to you. - Exchange Fees: You will be responsible for the cost of shipping the exchanged item back to us. We will cover the cost of shipping the new item to you.
RESTOCKING FEE
A restocking fee of [Insert Percentage, e.g., 20%] may be applied to returns or exchanges that are not due to a defect or error on our part.
EXCEPTIONS
The following items are not eligible for returns or exchanges:
- Final Sale Items: Items marked as “Final Sale” or “Clearance” are not eligible for returns or exchanges.
- Personalized Items: Items that have been personalized or customized are not eligible for returns or exchanges.
- Used or Damaged Items: Items that have been used or damaged are not eligible for returns or exchanges.
CONTACT US
If you have any questions or concerns about our Return and Exchange Policy, please contact us at [email protected].